Frequently Asked Questions

1. Q. What do I have to do to get a refund?
Answer : If you are returning your entire order within 8 days of receiving it, we will give you a refund for the full amount debited from your card. Postage will not be refunded if only part of the order is returned for a refund. There are conditions that you have to satisfy for us to do this. For further information please see our Terms & Conditions.

If it is after the 8 day period, we will still offer a refund to any customer wishing to return goods for up to 30 days from placing their order. The only thing that isn't refunded in this case is the original postage cost paid by you.

In either of the above situations, please enclose your name, address, telephone number and the email address used when placing your order. For further information please see our Terms & Conditions.

Exchanges - We are happy to exchange any goods that have not been used or opened. Please enclose your name, address, telephone number, the email address used when placing your order and of course the items that you would like to exchange, and the items you would like to exchange them for!
Please note that you are responsible for the goods return and the cost of postage. We will not charge further postage on goods that are exchanged.

2. Q. Do you do a printed catalogue?
Answer : No, I'm sorry, at present we only have the on-line catalogue from which you can purchase our products via our shopping cart and secure server. Our range increases so rapidly that any catalogue produced would be immediately out of date! We currently have over 2500 types of beads and it's still growing.

3. The Bead Shop states that it is secure but the padlock doesn't come on or the webpage address doesn't start 'https://'. Which bit is secure?
Answer : We use a secure server for the most important information that you enter, which are your card details. For this you have to click 'Enter Card Details'. From here you will be taken to our secure server at which point the padlock, where appropriate, will lock on your browser and the 'https://' text will appear at the beginning of the menu bar.

4. Do you do wholesale prices?
Answer : The larger quantities, 100 or 1000, shown on the webpages are our wholesale prices. If you work out the unit cost in each case you will find the cost very low! Some products we can sell in larger quantities but you will have to email us or phone us for further information.