You can place your order either online, or over the telephone on 0115 9588 899. Our mailorder department is open 9am-5.30pm Monday to Friday, and 9am-1pm on a Saturday.
Orders placed before 1pm on a weekday will be sent out the same day. Orders placed after that time will be despatched the following day. On a Saturday the cut off time is 9am, and so any orders placed after that time will be despatched on the following Monday.
UK customers receive free First Class postage on orders over £50, or the option of a reduced rate Next Working Day delivery. Orders over £100 (on full price, non-sale items only) receive an automatic discount of 10%, and free Next Working Day delivery.
Overseas orders over £100 (on full price, non-sale items only) receive an automatic discount of 10%.
Delivery options include Royal Mail First Class delivery, and Next Working Day delivery. For details of our postage charges, please see the delivery page.
Although the vast majority of UK orders arrive the next day (3-5 days for overseas orders) please allow 28 days for delivery (unless you have chosen the Next Working Day delivery option). This is to allow for any delay or losses made by Royal Mail. For more information regarding this, please have a look at our Terms & Conditions page.
If you have any difficulties or queries regarding your order, don't hesitate to get in touch via email at email@example.com or telephone us on 0115 9588 899.