Shipping policy

📦 Our Shipping Policy

We want to get your orders to you as quickly and easilyas possible! Here is everything you need to know about how we handle shipping.

Quick & Easy Shipping Estimates

Our shipping is calculated by weight, in line with Royal Mail rates.

See costs instantly: Simply add items to your basket and view your cart to see your shipping total before entering any personal details.
International shipping: The default country is the UK, but you can easily change the shipping country right in your basket to update the cost.

Delivery Times & Couriers

Same-Day Dispatch: We aim to ship orders the same day when placed before 1pm, Monday to Friday.
Standard UK Shipping (Royal Mail):

◦ UK 24 (1st Class): Usually takes 1–2 days.

◦ UK 48 (2nd Class): Takes at least 3 working days and does not deliver on Saturdays.

◦ Please note: These are Royal Mail delivery targets, not guarantees. If your order is urgent, please select a premium Next Day service at checkout!
Next Working Day Delivery: Orders placed before 1pm can be sent for next day delivery. If you are close to the cutoff, feel free to give us a call to ensure your order went through!
- Friday Cutoff: Next-day orders placed after 1pm on Friday (or over the weekend) will be processed on Monday for Tuesday delivery.

Our Couriers: Smaller orders go via Royal Mail. Larger or heavier orders are sent via courier (usually Evri).
- Please contact us by phone - 0115 9588899 - if you require a specific shipping method.

Free & Tracked Shipping Perks

Orders over £35: Get Free Shipping (UK Mainland only).
Orders over £100: Sent via a fully Tracked Service for extra peace of mind.

Lost or Delayed Parcels

Sometimes delays happen outside of our control. Royal Mail doesn't officially class an item as lost until a certain timeframe has passed (excluding weekends and holidays):

UK: 10 working days
Europe: 20 working days
Rest of the World: 25 days

What happens if my order is missing? We can resend your order free of charge when it is classed as lost. If you need it sooner, we can take payment for the second order & resend it immediately. If the original order never arrives (see timeframes above), we will fully refund the first charge. If both orders end up arriving, we'll provide a freepost address so you can easily return the extra items to us!