Please note all our postage is calculated by weight (no flat rates). Our website allows you to shop and view the shipping cost before you enter any of your details, simply add items to your basket and view your basket for the delivery costs (your can also change your shipping country here – the default is the UK) . This allows you to see how much your total will be quickly and easily.
Our Postage and Packing Rates
Our postage and packing rates work in line with the Royal mail’s letter, large letter and packet rate system. After a certain cost or weight we swap over to using UK mainland couriers APC for next day deliveries, on Friday’s APC still collect but do not deliver until the following Monday. All next day deliveries usually need a signature.
We offer free shipping on orders over £30.00 and we send orders over £100 on a tracked service. This free shipping offer is for UK mainland addresses only.
Terms and Conditions regarding…..
Postage
5. We will endeavour to dispatch your goods on the same day that we receive your order, when placed before 1pm Monday to Friday. If there is going to be a delay we will contact you by either phone or email.
i) Next Working Day delivery can only be completed and sent if we receive your order before 1pm. Please realise that even if you send the order before 1pm we will not necessarily get it before 1pm due to technical delays so feel free to call us to make sure we’ve received it!
ii) Orders taken/received Friday after 1pm and before Monday at 1pm with the Royal Mail Next Day Delivery option should be delivered the following Tuesday.
Please note if your order is lost or delayed in the post we will only be able to resend it free of charge after 10 working days from the date it was dispatched. 1st class post is expected to be delivered between 1-2 days after posting, 2nd class post 2-3 days after posting.
The Royal Mail quote 20 days for overseas orders, within Europe. 25 days for the rest of the world. This is because the Royal Mail do not class an item as lost until 10 working days have passed (Weekends and UK Bank Holidays are not counted as working days).
If we charge you for resending the order and after the 10 working days your first order has not been delivered, then we will refund your first original order.
If your first order is delivered after 10 working days and a second (replacement) order has also been delivered, then we can supply a freepost address to return the duplicate order to us if you chose not to keep it. Unfortunately, we are unable to resend orders unless they have been paid for a second time.