Terms and conditions

Our Trading Terms and Conditions. Last updated 22/06/2016

1. The Bead Shop (Nottingham) Ltd, incorporating www.mailorder-beads.co.uk.
Registered Office, 7 Market Street, Nottingham, NG1 6HY.
Tel. +44 (0)115 9588899. Fax +44 (0)115 9588903.
UK Registered Company 05145653. VAT No.772075818.

2. All prices on the website include VAT at the current rate of 20%, as of the 1st January 2010. Prices are subject to change without prior notice.

3. We are happy to order any non stock item for you, these are known as special orders. Special orders are non- returnable, non-refundable (unless faulty) and cannot be exchanged.

4. Special offers and discounts do not apply to some products such as (but not limited to) sale items, kilns, books, magazines, workshops and special orders.

5. We will endeavour to dispatch your goods on the same day that we receive your order, when placed before 1pm Monday to Friday, and 9am on a Saturday. If there is going to be a delay we will contact you by either phone or email.

i) Next Working Day delivery can only be completed and sent if we receive your order before 1pm. Please realise that even if you send the order before 1pm we will not necessarily get it before 1pm due to technical delays so feel free to call us to make sure we’ve recieved it!

ii) Orders taken/received Friday after 1pm and before Monday at 1pm with the Next Day Delivery option should be delivered the following Tuesday.

Please note if your order is lost or delayed in the post we will only be able to resend it free of charge after 10 working days from the due date. 1st class post is expected to be delivered between 1-2 days after posting, 2nd class post 2-3 days after posting.

The Royal Mail quote 20 days for overseas orders, within Europe. 25 days for the rest of the world. This is because the Royal Mail do not class an item as lost until 10 working days have passed.

If we charge you for resending the order and after the 10 working days your first order has not been delivered then we will refund your first original order.

If your first order is delivered after 10 working days and a second (replacement) order has also been delivered then we can supply a freepost address to return the duplicate order to us.

6. If you require your order urgently then we suggest that you choose the Next Day Delivery option on the postage page (subject to Royal Mail’s terms and conditons). Unfortunately we are unable to resend orders unless they have been paid for a second time.

7. Refunds will be given to customers who contact us, in writing, by email, post or fax, within 14 days of receiving their goods.The postal rule applies. Refunds will be given as long as;

i) We receive the returned goods at the address given above within 14 of receipt of the goods.

ii) The goods have not been used or opened. They must be in a resaleable condition. Weights will be checked in appropriate cases. Goods are double checked before despatch and therefore double checked on return.

Please also note that;

i) Refunds can only be credited to the card originally debited.

ii) Refunds will be issued on the day of receiving and checking of returned goods.

iii) That you are responsible for both the postage and the goods when returning items to us. We can not be held responsible for any damages or losses made by the Royal Mail and therefore cannot refund any items we do not recieve. In the case of losses made by the Royal Mail when returning items to us it will be up to the customer to make a claim against the Royal Mail.

8. We can exchange goods for the same amount or as part payment for further goods. However, if you have made a mistake and still want to return goods, we are happy to help but please be aware that all parts of condition 6 still apply.

9. Pictures on this website, except those obtained with the authors permission, belong solely to The Bead Shop (Nottingham) Limited. If The Bead Shop pictures are found on any part of the World Wide Web, without permission, then steps will be taken to have them removed and costs recovered in any legal action taken.

9.1) If you want to use any of our pictures, please seek approval first. Approval will only be given in writing, never verbally. Permission can only be given solely by the owners of The Bead Shop (Nottingham) Limited and never by any of the staff.

9.2) Pictures showing our products may differ in colour and clarity depending on your monitor set-up. Whilst every effort is taken to reproduce the product pictures as close to the actual product, we cannot except reponsibility for any variance you may find between the image on your screen and the product you receive.

9.3) On request we may supply our product pictures in jpeg format on CD with the condition that we are credited on your pubication/website/email marketing campaign in which our images are used.

10. Workshops.

10.1) You will secure a place on a workshop once payment has been taken and cleared. We cannot reserve places in any circumstance as this will led to an unfair advantage towards all other customers.

10.2) Once a place on a workshop has been booked we cannot transfer your place to another workshop or refund you if you are unable to attend. We are happy for you to give a family member or friend to take your place.

10.3) If you cannot attend a booked workshop we may be able to re-sell your place as each workshop has a reserve list for those who wish to join a fully booked workshop. If you can give us as much notice as possible then we may be able to re-sell your place but this cannot guarranteed. If we can re-sell your space then we will be only be able to transfer you to another workshop.

10.4) Refunds will only be given if we have to cancel a workshop due to circumstance out of our control such as a tutor being unable to attend. Exchanges are possible, you will be given the option.

11. Business to Business Transactions.

11.1) All prices are stated inclusive of VAT at the current rate. As we trade to retail, wholesale and business to business the law requires us to state prices this way. Prices exclusive of VAT can be given on request.

11.2) We will need to be notified of any missing, damaged or faulty stock delivered within 14 days of receipt.

11.3) Any returns will be at the cost of the business customer. Please ensure that goods are returned unopened, in original packaging and in a re-saleable condition.

11.4) Any returns will be subject to a 20% re-stocking or handling fee. This will be deducted before any refund is given.

The Bead Shop (Nottingham) Limited
4.9
Based on 278 reviews
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Debbie Bryan
Debbie Bryan
07:50 30 Apr 20
I've been a customer at this creative haven since my days as a textile student 20 years ago! The staff are always so helpful and the online customer service is excellent too. Always an inspiring visit, reasonable prices too.
Cate Jones
Cate Jones
12:01 17 Jan 20
This shop and the people who work there are absolutely amazing! I order both online and via phone when I have a bigger order and they are so helpful. Recently I placed an order and it meant that they had to order some bits in because it was a big order and one or two items weren't normally stocked... by them. Rather than send me to another bead shop to get the non stock items, they put in a special order for me and went out of their way to make sure that all was done in one stop. They ship things quickly and securely and the packages are always well wrapped without being wasteful. In all, The Bead Shop (Nottingham) is one of the best bead shops around and I wish I lived closer so I could spend more time browsing the actual shop!read more
Jackie Harrison
Jackie Harrison
15:29 24 Dec 19
I contacted The Bead Shop for some advice and now wish we lived nearer! The advice I was given was fantastic and the parcel even arrived with a little extra something for my daughter and a lovely hand written note. The delivery was quick and the package well packed. Looking forward to many more... purchases.read more
Siobhan Somers
Siobhan Somers
20:23 17 Dec 19
I recently attended a beginners jewellery workshop at The Bead Shop in Nottingham, after being given a voucher for my birthday last year. I have fancied picking up a little creative hobby for a while, but what I hadn’t anticipated was just how relaxing it would be. I completely switched off to... everything else for 3 hours and it was so refreshing. Honestly think these workshops should be offered to big companies as a way to reduce stress and get their staff feeling creative. Can’t wait to come back for another!read more
Linda Robertson
Linda Robertson
12:26 12 Dec 19
I have had great service from this shop. I only needed a few beads to complete a project. Their delivery price was by far the best for a small order. They were dispatched quickly and were exactly as described. Would highly recommend.
Janice Arnold
Janice Arnold
06:56 21 Nov 19
Really pleased with my purchase, excellent service and the price was great I hunted everywhere for letter beads to put on my handmade wreaths Just placed another little order.
Joanne Johnson
Joanne Johnson
16:14 18 Nov 19
I recently visited the Bead Shop in Nottingham and was very pleased to be served by extremely helpful young lady. I am very much a beginner at Jewellery making and she identified everything I needed to make some earrings. She was also courteous and cheerful. I later tried to order some more... items using the mail order website but due to my lack of technological skills, I soon ran into difficulties. I telephoned the shop and a very pleasant gentleman talked me through the whole process (which incidently was very straightforward). I am grateful to the Bead Shop not only for the professionalism, patience and courtesy of their staff but also for the quality of their merchandise. Thank you and I look forward to my next visit.read more
Sam Self
Sam Self
10:23 17 Nov 19
Absolutely brilliant service! I ordered a few things and they arrived very quickly. The items were packaged exexcellently too. I have since contacted the shop about future workshops and nothing is too much trouble for these lovely peeps! Will definitely use them again.
Joe Ling
Joe Ling
16:08 13 Nov 19
They had the most amazing beads! Every shape and size you could imagine! They even had vibrating ones! Those made me feel the best !
Alyson Larholm
Alyson Larholm
09:54 10 Nov 19
I have used this company a few times and they have always been helpful, accommodating and really lovely too! When I've needed advice, they've also been very quick to look at photo's to help me work out what I need etc. Can't recommend them enough.
Kim Mitchell
Kim Mitchell
09:39 04 Nov 19
Keep returning to this company. Best value for money, quality of items and fast delivery. Highly recommended.
David Austen
David Austen
11:56 28 Oct 19
When I ordered the breakaway beads for the lanyard I have been making I got confirmation of the order in minutes less than 24hrs had notification that my order had been packed and sent and I received it in 2 days absolutely brilliant thank you so much for speed and good packaging no worries I... will be back again.read more
Alison Chase
Alison Chase
20:21 27 Oct 19
Beautiful products, excellent service, speedy delivery. .still loving The Bead Shop (Nottingham)! Great job everyone - Thank you!
Steve Wisker
Steve Wisker
13:33 24 Oct 19
as always very impressed with delivery. Will be ordering again soon, plus hoping to call in at the shop for a good browse. Thank you and keep up the good work
Hollie Cranham
Hollie Cranham
06:39 15 Oct 19
Really quick service and great prices! Really low postage costs too. My usual bead order shop closed, this was a light amongst many pricier alternatives!
Mo Beach-Morris
Mo Beach-Morris
14:42 01 Sep 19
I was recently trying to find a specific Beadalon item and discovered one version of it at the Bead Shop, one of the few places to sell these components at a competitive price. I mentioned on the site feedback that I would have liked this item in another colour, and much to my surprise, I... received a phone call regarding this item. The Bead Shop have now ordered this item for me, and I am beyond grateful. What superb customer service, certainly going above and beyond. Thank you Bead Shop.read more
Mairi McInerney
Mairi McInerney
14:17 30 Aug 19
First time I've ordered from them, and will definitely order from them again. They had the book I was looking for, and at a great price. Really speedy service too. It arrived the day after I ordered it, and I live in the Highlands.
Susan Horsman
Susan Horsman
18:44 27 Aug 19
They stock some unusual items, brooch to pendant converters, as well as a good range of beads and accessories. Service is always quick. A good place to shop.
Justyna Lewandowska
Justyna Lewandowska
06:27 09 Aug 19
Love this place! Such a nice atmosphere I love browsing through hundreds of beads. Great selection of jewellery making tools and findings.
Sue E
Sue E
14:24 06 Aug 19
Enjoyed an introduction to Jewelry making workshop this morning. Made a pair of earrings and a bracelet! Thank you Emma for a great workshop and your patience
sue truesdale
sue truesdale
14:11 18 Jul 19
Lovely bead shop that I miss now that I'm back in Devon. Great selection of beads and findings and great online service too. Thank you :)
yogicaspi
yogicaspi
21:21 20 Jun 19
Lovely quality flower beads. I’ve shopped here online a few times & I always find the process very easy, the service is very efficient too. I’ll definitely be back for more.
Frances McCarthy
Frances McCarthy
12:04 13 Jun 19
Great local shop with products for a wide range of skills. Knowledgable and friendly staff. Kits, beads, equipment and findings all easy to browse, lots of examples, and even workshops.
Nicole C
Nicole C
06:19 10 Jun 19
Stumbled across this wonderful site while I was shopping for some new delica beads and I was thrilled by the choice of colours and the different types of beads they offer at very reasonable prices. Their site is super easy to navigate and they have a very handy quick-add of various amounts of the... beads you want which makes it very quick to fill up your basket (much to the dismay of my bank balance!) Once I placed my order I chose 1st class post and they arrived within 2 days of placing it, I will DEFINITELY be buying from here againread more
Wendy Booth
Wendy Booth
23:26 01 Jun 19
I recently attended an 'Introduction to jewellery making' class here and thoroughly enjoyed it! It was a nice,small group, which meant help was at hand when needed, and the instructor was really patient and knowledgeable. We left with a bracelet and a pair of earrings each that we had made... ourselves, which I am wearing with pride. Great value for money and a brilliant way to spend a Saturday morning -thank you.read more
Glenys Newton
Glenys Newton
06:01 24 May 19
Only ordered by post so far and have ditched the Amazon link now. Excellent service, price and quality. I had to phone in to amend some details, it was all done quickly and followed up.
CAROL REID
CAROL REID
13:57 12 Apr 19
I am new to bead weaving and having bought seed beads ,needles and a book to start I realised storage was an issue. I bought bead tubes and a needle case to protect my tools. I then saw the beginners kit so that went in my basket. The delivery was quick and by Royal mail, wooden needle case take... my new beading needles(can't find them anywhere else). The kit is beautifully presented and has what appears to be comprehensive instructions.looking forward to starting it. Will certainly be back.read more
Rosamund Bowler
Rosamund Bowler
09:05 12 Mar 18
Great little shop packed with everything you need to make gorgeous bead creations. We attended one of the bead jewellery workshops upstairs. There were 10 of us on a hen party day of celebrations. Our tutor, Emma was brilliant and we all made a pair of earrings and a bracelet to take home. With it... being a hen party she also allowed us to have cupcakes and champagne whilst we worked. It made for a very enjoyable afternoon.read more
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