What we collect and Why? We collect the following information: When placing a mail order on our website or over the phone we require: name and address For delivery purposes contact information including email address and phone number Email address – to send confirmation or your order being received and despatched. We may use your email address or phone number to contact you should there be an issue with fulfilling your order.
How we store your Data We require this information to process your orders placed through our website. The information is held using 128-bit encryption and used solely for processing orders placed either through our website or over the telephone. We never resell or redistribute customer information and we never purchase customer information for marketing purposes. All users of our website have the opportunity to subscribe to our mailing list. Placing an order though our website does not automatically place you on our email subscription list. All customers will have to subscribe by using our on line sign up form. When placing an order via our website you will have the option of creating an account, signing into your account or using guest checkout. If you use guest check out we will only have a record of your order for a maximum of 12 months (other than information we have to provide to HMRC for VAT accounting. If you would like us to remove you sooner please get in touch by emailing email@example.com. If you create an account this will track your total spend per year and see if you are eligible to become a premium customer and receive 15% off the following year’s orders (you can read about the premium customer accounts here). This is only possible if you have an account, the guest checkout option does not track total spending. By having an account you can log in view past orders and the checkout process is much faster for you.
Card Processing We use SagePay and PayPal to process our card payments. We recommend reading their privacy policies which are available here. https://www.paypal.com/uk/webapps/mpp/ua/privacy-full https://www.sagepay.co.uk/policies/privacy-policy
Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The cookies we use Basket ID; This is a persistent cookie so it is still there when the browser is closed so the contents of the basket is saved. Login ID; Keeps track of the logged in user. This is a session cookies so is deleted when the browser is closed. Google Analytics uses a cookies to distinguish unique users. More information about this can be found at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage None of the cookies contain any identifiable user information. You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website (for example saving the contents of your shopping basket).
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Bead Shop (Nottingham) Limited, 7 Market Street, Nottingham, NG1 6HY If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you would like to be removed please email firstname.lastname@example.org